CLIFF group is committed to protecting your privacy and data you provide us with. We would like to assure you; the data will be kept private and secure and will only be used to provide the service you request from us.
CLIFF privacy policy covers the following properties and all CLIFF group subsidiaries and affiliates – Cliff House Hotel in Ardmore, Cliff Townhouse in Dublin and Cliff at Lyons in Co. Kildare. Please note, information may be shared between the properties.
Under the current General Data Protection Regulations, we are obliged to inform you of the following:
Data you provide us with
When you complete a booking, send us an email, sign up to our newsletter or communicate with us in any way, you are voluntarily giving us information that we collect. Information may include your name, email address, job title, postal address, phone number, credit card information, IP address as well as other demographical information such as gender, location, purchase history, preferences and interests.
By giving is this information, you consent to this information being collected, used, transferred or stored by the property or our third-party providers. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings or providing you with marketing materials.
Data we collect
As you browse our web sites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you.
If you do not wish to receive such tailored advertising, you can opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.
Data we share with Third Party Providers
We may share your personally identifiable data with the service providers including payment processors to ensure secure credit card transactions, hosting services, email service providers (marketing emails and newsletters if you have agreed to receive such newsletters), advertising partners, our business partners, suppliers and sub-contractors who we engage with to improve our websites, legal authorities when we are lawfully required to do so.
On occasions, CCTV footage may be requested from us by an Garda Síochána for crime prevention and public safety.
Data Retention Period
Data Protection Act stipulates that personal information should not be kept longer than necessary for the purpose it was collected. The information you share with us when using our services, will be kept by the CLIFF group in alignment with this. We will store guest profiles for 2 years.
Ways we protect your data
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who require to have special rights to such systems. Transactions and credit card information are processed through a gateway provider and are stored securely.
Third Party Websites
Communications, information or materials you submit to us via a social media platform is done on your own risk without any expectation of privacy. We are not able to control the actions of other users of these platforms or the actions of the platforms themselves. Your interaction with those features and platforms are governed by the privacy policy of the companies that provide them.
Subject Access Requests
To request your personally identifiable data to be removed, please contact us by emailing GDPR@cliff.ie.
If you wish to stop receiving email newsletters, click on the unsubscribe link on any of the newsletters. We will retain your information for as long as required to deliver your service, agreement or to resolve any issues. Please note that we cannot always delete records of all historical data, as we are required to retain certain records for financial and compliance reasons.